The Origin of Diva Billing: Fighting for Clarity in Healthcare
From a young age, I learned that healthcare wasn’t just about getting well; it was a labyrinth of rules and regulations. Diagnosed with Type 1 Diabetes at six, my early life was steeped in doctor’s visits, prescriptions, and a growing stack of bills. By my twenties, I understood that those intricate rules weren’t just background noise; they held real power over my life and my finances. It was a wake-up call, but the true turning point came at 30, with the arrival of my child who had special needs. Suddenly, paying attention wasn’t enough; I had to learn how to fight back.
My journey began not from inside the healthcare system but as a frustrated patron. I realized I already possessed some critical tools for this fight: a background in navigating complex systems and a fierce dedication to finding solutions. After nine years in the financial industry, I’d seen firsthand how a disregard for key performance indicators (KPIs) could create significant problems for clients, often forcing me to build my own systems to ensure their success. When I left finance to have my son, I took that drive further, earning an MBA with an emphasis in Business Analytics to sharpen my ability to enhance and track performance, ultimately empowering clients to grow their businesses. Yet, as I turned my attention to healthcare, I saw the same troubling pattern: an industry that seemed to disregard crucial KPIs and, in doing so, neglect its very clients and patrons.
But even with my experience and education, I quickly realized I was still missing crucial pieces of the healthcare puzzle. I had to discover the complex language of our health insurance system: the medical billing codes. I was determined to learn. So, I dove headfirst into understanding this new landscape. I enrolled in classes, immersing myself in the intricate world of medical billing and coding. I earned my Certified Professional Biller and Certified Professional Coder certifications, and I’m actively pursuing my Certified Risk Adjuster Coder. I joined organizations like the AAPC, HFMA, NAMSS, and CAMSS, connecting with professionals who understood the complexities I was determined to unravel.
My “aha!” moment solidified during this deep dive, informed by both my financial background and my analytical training: health insurance companies are, at their core, financial institutions. Like any other company investing in the stock market, their goal is to hold onto their funds for as long as possible. The ”game” of healthcare billing often feels like gaslighting, where the blame is subtly shifted onto the patient or provider to delay payment. Understanding this fundamental truth, and possessing the analytical skills to unravel its patterns, was the key to unlocking the rules of engagement.
This realization ignited the spark for Diva Billing.
Diva Billing: Our Mission
At Diva Billing, we’re driven by a singular purpose: to streamline the intricate administrative aspects of healthcare, benefiting both provider operations and patient obligations. We believe the escalating cost of healthcare is directly tied to the convoluted processes of doing business and navigating the system. It’s not your doctor who’s the enemy in your healthcare bill; it’s a system designed for complexity.
We are passionately committed to:
● Empowering Independent Providers: We understand the immense challenges of revenue cycle management. We help you build robust, in-house systems to maximize your earnings and reduce the time it takes to get paid, allowing you to focus on what you do best: patient care.
● Advocating for Patients: Fighting with insurance companies, navigating prior authorizations, dealing with denials, or even facing the loss of Medicaid due to paperwork is overwhelming. We’re here to tell you that hope is not lost. We advocate on your behalf, untangling the knots and explaining the often-confusing world of medical bills.
● Supporting HR and Benefit Managers: We know employees turn to you with their healthcare frustrations. Diva Billing offers contract work to alleviate this burden, expertly following up on medical benefits and providing clarity where it’s desperately needed.
My personal journey from a confused patient to a certified expert, equipped with strategic financial and analytical acumen, has fueled my dedication to healing the stigma that there’s one party to blame in the healthcare debate. We’re here to demystify the process, empower those who feel powerless, and help providers stay independent if they choose.