How Diva Billing Simplifies Insurance Challenges for Patients, Employers, and Healthcare Practices
Health insurance systems can be confusing, time-consuming, and frustrating for patients, employers, and healthcare professionals. Between denied claims, unclear coverage decisions, and complex payer processes, navigating insurance companies often feels like a full-time job. That’s where Jessica Buckingham, MBA, CPB, CPC and Founder of Diva Billing steps in—as your trusted Insurance Liaison.
At Diva Billing, we simplify interactions with health insurance companies by managing communication, resolving disputes, and advocating for fair outcomes. Our services support patients, HR managers, benefits managers, and therapy practices, helping them navigate insurance challenges with clarity and confidence.
Patient Advocacy & Insurance Liaison Services
For patients, dealing with health insurance companies can be overwhelming. Policy language is confusing, claim decisions are unclear, and resolving issues often requires hours of follow-up. As a dedicated Insurance Liaison, Jessica works directly with insurance companies, providers, and healthcare facilities on your behalf.
At Diva Billing, we help patients understand insurance decisions, address denied or delayed claims, and dispute unfair charges tied to insurance processing errors. By acting as your advocate and liaison, we reduce stress and ensure insurance companies are held accountable—so patients can focus on their health, not phone calls and paperwork.
Simplified Insurance Support for HR Managers
HR managers are frequently pulled into employee insurance issues that consume valuable time and energy. From unresolved claims to confusing vendor communications, insurance challenges can distract from team development and organizational growth.
Diva Billing provides simplified insurance support for HR managers by acting as the point of contact between employees, insurance companies, and healthcare vendors. We manage follow-ups, clarify coverage issues, and help resolve payment discrepancies—allowing HR teams to stay focused on supporting their workforce.
Benefits Manager Solutions That Protect Your Reputation
Benefits managers are tasked with ensuring employee benefits function smoothly while maintaining trust and credibility. When insurance issues linger unresolved, that trust can be impacted.
As an experienced Insurance Liaison, Jessica delivers fast, reliable resolutions to insurance-related problems. At Diva Billing, we communicate directly with payers, investigate claim issues, and work toward clear outcomes—helping benefits managers protect their reputation and provide peace of mind to employees.
Therapy Practice Support & Insurance Credentialing
Therapy practices face ongoing insurance challenges that require specialized knowledge. Diva Billing supports physical therapists, occupational therapists, mental health providers, and speech therapists by managing insurance interactions that affect reimbursement and practice operations.
We also provide credentialing and payer enrollment services, handling the verification of provider qualifications and communication with insurance companies. Proper enrollment helps practices avoid delays, reduce rejections, and begin working with payers more efficiently.
A Better Way to Work With Insurance Companies
Whether you’re a patient, employer, or healthcare provider, navigating health insurance companies is often complicated by slow processes and unclear communication. Jessica serves as your Insurance Liaison, handling the time-consuming work of interacting with insurers so you don’t have to.
With advocacy, experience, and persistence, Diva Billing helps turn insurance confusion into clear, fair resolutions.